How can I buy gold with JustGold?

You can purchase gold instantly using the JustGold app or website with secure payment methods.

Is my digital gold backed by physical gold?

Yes. All digital gold on JustGold is backed 1:1 by audited, insured physical gold stored securely.

Your Digital Gold Questions Answered

Everything you need to know about saving with Just Gold.

Your questions answered, your gold secured.

Associate Member

Payment Partner

Gold Partner

ISO Certified

JustGold app dashboard showing gold prices and portfolio

1. About Just Gold

2. KYC (Know Your Customer)

3. Account

4. Buying and Selling

5. Storage and Security

6. Taxes & regulatory compliance

7. Purity, sourcing & certification

8. Delivery

9. Support & trust signals

10. Comparison & investment guidance

11. Miscellaneous

If you don't find the answer you're looking for, please contact us by calling +971 589361909.

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Everything you need to know about saving with Just Gold.

1. About Just Gold

1.1 What is Just Gold?

1.2 Is Just Gold a regulated platform?

1.3 What purity of gold and silver does Just Gold offer?

1.4 Is Just Gold Shariah-compliant?

1.5 Is my gold and silver backed by real physical metal?

2. KYC (Know Your Customer)

2.1 Do I need to be a UAE resident to use Just Gold?

2.2 Is Emirates ID mandatory to sign up?

2.3 My Emirates ID is not being accepted. What should I do?

2.4 Why is my KYC under review or rejected?

2.5 Can I use the Just Gold app if my KYC has expired?

3. Account

3.1 Who can open a Just Gold account?

3.2 How can I open a Just Gold account?

3.3 How can I change my registered mobile number or email address?

3.4 Can I have a joint account?

3.5 I forgot my mPIN. What do I do?

3.6 I am unable to login. What do I do?

3.7 How do I delete and reinstate my Just Gold account?

4. Buying and Selling

4.1 At what price is gold and silver bought?

4.2 What are the available payment methods?

4.3 How can I buy gold or silver on Just Gold?

4.4 What is the minimum amount required to buy?

4.5 When will my gold be added after purchase?

4.6 Can I buy at any time?

4.7 Are there any charges when buying?

4.8 What happens if the price of gold/silver changes after I place an order?

4.9 What happens if my payment fails?

4.10 What should I do if my payment is deducted but the order is not confirmed?

4.11 How do I sell my gold or silver?

4.12 How long does it take to receive money after selling?

4.13 Is there a minimum amount required to sell?

4.14 Are there any charges when selling?

5. Storage and Security

5.1 Is there a charge for storing my gold and silver?

5.2 Where is my gold and silver stored?

5.3 How are my savings protected?

6. Taxes & regulatory compliance

6.1 Do I pay tax on digital gold in the UAE?

6.2 What about capital gains tax when selling digital gold?

7. Purity, sourcing & certification

7.1 How do I know the gold is 24K and genuine?

7.2 Can I get a certificate when I redeem physical gold?

8. Delivery

8.1 Can I request delivery of my gold/silver?

8.2 How long does it take to deliver gold/silver?

8.3 Are there additional charges for delivery?

9. Support & trust signals

9.1 Where can I find proof the company is trustworthy?

9.2 How do I contact support, and what are typical response times?

10. Comparison & investment guidance

10.1 Digital gold vs physical gold — which is better for me?

10.2 Digital gold vs ETF or SGBs (Sovereign Gold Bonds) — which is better?

11. Miscellaneous

11.1 What happens if the company goes into liquidation?

11.2 What happens if I pass away during the tenure of the plan?

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