Terms of Use

Key terms

• Digital Gold: fractionalized physical gold purchased, held, and traded on the platform.
• Gold Reserves: the physical gold backing Digital Gold, held securely with the custodian, Loomis International.
• Vault: the high-security facility where the Gold Reserves are held.
• Platform: the JustGold website and mobile application through which users transact.

Eligibility and account registration

To use the platform, users must be at least 18 years old and legally able to enter into contracts, complete the required identity verification under UAE AML rules, provide accurate personal and financial details, and keep their login credentials confidential.

• Access is not available to individuals or entities on sanctions lists.
• Fraudulent, illicit, or money-laundering activity is not permitted.
• Access may be restricted in jurisdictions where JustGold is not authorized to operate.

Acceptable use

• No unauthorized or fraudulent transactions.
• No use of the platform for money laundering or other illicit activity.
• No attempts to bypass system security or access unauthorized data.
• No bots or automated tools used to manipulate transactions.
• A violation of these rules may lead to immediate account suspension or termination.

Buying, selling, and physical redemption

Users may buy digital gold in fractional units, backed by LBMA-certified physical gold in secure vaults, at real-time market pricing. Gold may be sold at the prevailing rate, with proceeds credited to the user's registered bank account after compliance verification.

Physical delivery of gold holdings can be requested, subject to fees, a minimum threshold, insured logistics partners, and applicable customs rules.

Storage and security of gold reserves

• Gold Reserves are held in high-security vaults managed by Loomis International.
• Independent audits and regulatory inspections verify gold holdings.
• Users can verify their holdings through JustGold's transparency portal.

Fees and charges

• Trading fees: a percentage-based fee on each transaction.
• Storage fees: none for users.
• Physical delivery fees: shipping, authentication, and insurance costs apply.
• Withdrawal fees: bank transfer fees based on the withdrawal method selected.

Limitation of liability and indemnification

JustGold is not liable for gold price fluctuations, unauthorized access caused by user negligence, or losses from technical failures, third-party service interruptions, or events outside its reasonable control.

Users agree to indemnify JustGold against claims, liabilities, or losses arising from a violation of these Terms, misuse of the platform, or unauthorized access to their account.

Termination and suspension

Accounts may be suspended or terminated without notice for fraudulent activity, a violation of UAE law or Meydan Free Zone regulations, or high-risk financial activity linked to the account.

Governing law and updates

These Terms are governed by UAE law and Meydan Free Zone regulations, with disputes resolved through arbitration under DIFC rules.

JustGold may modify these Terms at any time; continued use of the platform after a change implies acceptance of the revised Terms.