Company information
The platform is operated by Just Gold LLC-FZ, registered with Meydan Free Zone in Dubai, United Arab Emirates. The published license number is 2421972.01 and the formation number is 2421972.
The registered office is Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
Eligibility and accounts
- Users must be at least 18 years old and legally able to enter into a contract.
- Account access may require identity checks and information needed for KYC and AML compliance.
- Users are responsible for providing accurate information and protecting their account credentials.
- Sanctioned, fraudulent, or otherwise prohibited use is not permitted.
Buying and selling digital gold
Users may buy fractional amounts of digital gold through the platform. Published prices move with market rates and the transaction details shown before confirmation.
Gold may be sold at the prevailing rate. Sale proceeds are paid to the registered bank account after the required compliance checks.
Storage and physical redemption
- Digital gold is represented as physically backed gold held in secure custody.
- Published terms identify Loomis International as the vault custodian.
- Physical delivery may be requested where available, subject to minimum quantities, verification, delivery charges, and applicable logistics conditions.
Fees and charges
Trading, physical delivery, authentication, insurance, withdrawal, or bank transfer charges may apply. The currently published terms state that users are not charged a storage fee. Always review the transaction summary in the app before confirming an order.
Risk and responsibility
Gold prices can rise or fall. Users remain responsible for their own decisions, account security, and compliance with laws that apply to them.
The published terms limit responsibility for losses linked to market movement, user negligence, technical disruption, third party interruption, and events outside reasonable control.
Suspension and termination
Accounts may be restricted, suspended, or closed where fraud, unlawful activity, sanctions concerns, compliance failures, or a breach of the terms is identified.
Governing law and updates
The published terms are governed by UAE law and applicable Meydan Free Zone rules. They also describe dispute resolution through arbitration in Dubai.
The terms may be updated. Continued use after a published change may constitute acceptance, so users should review the current official version periodically.
Contact
Questions about these terms can be sent to support@justgold.app or through the Contact Us page.