Order confirmation and cancellation
Once an order to buy or sell gold is confirmed, it is final — orders cannot be refunded or cancelled after confirmation. The gold price is locked in at the time of order placement, so later price movements do not affect the transaction.
Delivery process
Deliveries are made only to the customer's registered address, and proof of identity (such as an Emirates ID) may be required by the courier partner at the time of delivery.
- If no one is available to receive the delivery, the courier will attempt delivery at least once more before the package is returned to the secure vault.
- If a package is returned, the corresponding grams of gold are credited back to the customer's JustGold account, and shipping charges apply again for a new delivery request.
Package verification
Customers should verify that a package has not been tampered with and is of acceptable quality before accepting delivery. Once delivery is accepted, returns and refunds are not possible — products are certified, and JustGold guarantees their authenticity and quality.
Quality assurance
All gold delivered is certified and hallmarked to verify purity. Any concerns about quality or authenticity should be raised with customer support at support@justgold.app, and will be investigated promptly.
Shipping charges
Shipping charges are non-refundable once delivery has been initiated. If a package is returned due to failed delivery attempts, shipping charges apply again for any subsequent delivery request.